Privacy Policy

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Voluntarily

When you make a booking, register for an account, or subscribe to our mailing list, we may collect:

• Full name and contact details (email address, phone number);
• Booking details (dates, hotel name, room type, preferences);
• Payment details (credit card or other payment information);
• Any other information you voluntarily provide.

2.2 Information Automatically Collected

When you browse our website, we automatically collect technical and analytical data, including:

• IP address;
• Browser type and device information;
• Pages visited and time spent on the site;
• Clicks on advertisements and referral sources.

This information is collected using cookies and similar technologies (see Section 9 below).

3. Purpose and Use of Information

We process your personal information for the following purposes:

• To process and confirm bookings;
• To communicate with you regarding your reservation or inquiries;
• To provide customer support and billing services;
• To improve our services and customize content and offers;
• To comply with applicable laws and regulatory requirements;
• To send marketing communications (subject to your consent).

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity – to perform a booking or service you have requested;
• Legal obligation – to comply with applicable laws and regulations;
• Legitimate interests – to improve and secure our services;
• Consent – when you subscribe to marketing communications.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typically, booking data is retained for up to two (2) years after completion of the stay.

6. Data Sharing and Disclosure

Your personal information may be shared with third parties only when necessary, as follows:

• Hotels and accommodation providers, for processing and managing your reservation;
• Payment processors, for secure payment transactions;
• Service providers, who perform services on our behalf (subject to confidentiality agreements);
• Authorities, when required by law or legal process;
• Corporate transactions, such as mergers or acquisitions, provided the successor entity upholds this Privacy Policy.

We do not sell or rent your personal information to unrelated third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal data is strictly limited to authorized employees and service providers who require access to perform their duties.

While we strive to ensure the security of your data, no system is completely immune from cyber threats.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access – to request a copy of the data we hold about you;
• Correction – to request rectification of inaccurate information;
• Deletion – to request deletion of your data, subject to legal requirements;
• Objection and restriction – to object to or limit the processing of your data;
• Withdrawal of consent – to withdraw consent for marketing communications at any time.

Requests should be sent to [email protected].

9. Cookies and Tracking Technologies

The website uses cookies and similar technologies to improve functionality, personalize content, and enhance your browsing experience.

You can manage or block cookies through your browser settings. Please note that disabling cookies may limit certain website features.

10. Marketing Communications

By subscribing to our services or mailing lists, you consent to receiving marketing materials, promotions, and updates related to our services.

You can unsubscribe at any time by clicking "Unsubscribe" in any email or contacting [email protected].

11. Third-Party Services and Advertising

Certain website services or advertisements are provided by third parties, such as Google Ads. These third parties may collect and use data in accordance with their own privacy policies.

We recommend reviewing their respective privacy terms.

12. Cross-Border Data Transfers

If your data is transferred outside of Israel or the European Economic Area (EEA), such transfers will occur only to countries providing adequate data protection or under appropriate contractual safeguards.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Continued use of the website following such updates constitutes acceptance of the revised policy.